Case Study: McLeod Health improves financial, clinical, and scheduling performance with Homecare Homebase Optimization Consulting

McLeod Health changes the Game with HCHB Optimization

McLeod Health, a not-for-profit home health and hospice provider, was facing operational and financial challenges after its initial implementation of Homecare Homebase software. The organization struggled with undefined roles, billing delays, high aging accounts receivable, and manual processes that were impacting its performance. Realizing they had not followed best practices, they reached out to Homecare Homebase for an optimization consulting project to course-correct.

Homecare Homebase provided an optimization consulting service that involved a complete organizational restructure, realignment of system settings and workflows to HCHB guidelines, and comprehensive staff retraining. The solutions implemented by Homecare Homebase led to dramatic improvements across clinical, scheduling, and financial metrics within just eight weeks. McLeod saw a 77% net revenue improvement for home health, a reduction in days to RAP from 22.5 to 6 days, and significant increases in the timeliness of clinical documentation.

McLeod Health

Gladney Lane

RN and Clinical Manager