Case Study: Lagniappe Homecare boosts revenue and reduces burnout with Homecare Homebase Revenue Cycle Services

How HCHB RCS has maximized their revenue and increased staff satisfaction

Lagniappe Homecare, a growing home health agency, faced significant challenges with its in-house revenue cycle management. High staff turnover, communication gaps with a previous outsourced provider, and significant revenue loss from claim write-offs led them to seek a new solution. They turned to Homecare Homebase and implemented its Revenue Cycle Services (RCS) to address these critical operational and financial issues.

By implementing Homecare Homebase RCS, the agency streamlined its authorization and claims processes, drastically reducing the administrative burden on its staff. The results were immediate and substantial: claim turnaround time dropped to 5.7 days, staff turnover was eliminated, and cash flow improved significantly. Homecare Homebase helped Lagniappe achieve a net collection rate of 107.7% for Medicare and 97.4% for non-Medicare claims, maximizing their revenue and allowing staff to focus on higher-value work.

Lagniappe Homecare

Trish Weatherford

Billing Director