Case Study: The Carpenter Health Network boosts clean claims and collections with Homecare Homebase Revenue Cycle Services

HCHB Revenue Cycle Services boosts clean claim and collection rates for The Carpenter Health Network

The Carpenter Health Network, a multi-location hospice and home health provider, faced challenges with scalability and cash flow as rapid growth overwhelmed its internal billing team. Their first-pass clean claim rate had fallen into the high 80s, severely impacting revenue. Seeking a solution, they turned to their existing software vendor, Homecare Homebase, and implemented its Revenue Cycle Services (RCS).

By leveraging Homecare Homebase's expertise and resources, The Carpenter Health Network quickly streamlined its revenue cycle management. The partnership drastically improved their operational metrics, achieving a near-perfect 98%+ clean claim rate and 99-100%+ collection rate. This significantly boosted cash flow and reduced denials, allowing the agency to recapture previously uncollectable revenue and confidently focus on future growth, all supported by Homecare Homebase.

The Carpenter Health Network

Patrick Rambin

Revenue Cycle Director