Case Study: Vapor Haus achieves manager time savings and happier staff with Homebase

How Chicagoland Retailer Vapor Haus uses Homebase to Save Time and Deliver Excellent Customer Service

Vapor Haus is a Chicagoland retail vape shop (6 employees) focused on excellent customer service and a 4.5‑star Yelp average. Owner JP needed a flexible employee-scheduling solution to handle staff availability, seasonal events and last‑minute requests without eating up manager time, so he turned to Homebase’s scheduling tools.

Homebase replaced paper schedules and clunky competitors, letting JP plan months in advance, save manager time and keep employees happier and more engaged. As a result, Vapor Haus reports easier recruiting, higher staff satisfaction and better coverage during Chicago’s busy event season—all helping the store sustain its strong customer service reputation.

Vapor Haus

JP

Owner