Case Study: Returnless turns embedded analytics into revenue with Holistics

Returnless launches embedded analytics in 2 weeks with Holistics

Returnless, an e-commerce returns platform, was facing high demand from its 1,500+ merchants for embedded analytics dashboards. Their small, 30-person team was overwhelmed by requests, and building a solution in-house would have required one or two quarters of precious engineering time. This forced a difficult choice between developing their core product or the analytics features their customers were requesting. The vendor, Holistics, was evaluated as a potential embedded analytics solution.

By implementing Holistics, Returnless embedded native-feeling dashboards directly into their product in just two weeks. The Holistics platform, specifically its Canvas Dashboards, allowed for deep customization to match the Returnless brand. The solution resolved all previous customer feature requests and became so valuable that Returnless made it a paid premium feature. This move turned analytics into a revenue driver, with Holistics directly contributing to customer upgrades and increased MRR.

Returnless