Case Study: VCNC improves mobile user experiences with Holistics

Delivering great mobile user experiences with data

VCNC, the mobile technology company behind the Between and TADA apps, needed a better way to analyze app usage and user experience in real time as its user base grew. Its existing open-source analytics setup was inefficient and fragile, making it hard for different teams to access data, test features, and make data-driven decisions. VCNC chose Holistics as its self-service BI platform for reporting, visualization, and analytics.

With Holistics, VCNC rolled out data access across the company so teams in marketing, product, operations, and customer service could monitor key metrics, test feature adoption, track ride demand and failures, and respond to customer issues through Slack alerts. Holistics also helped VCNC use geo heatmaps to anticipate demand surges and improve infrastructure planning. The result was faster, broader access to data and better decisions across the business, supporting millions of mobile users and helping VCNC respond more quickly to user needs.

VCNC

Max Lee

Value Developer