Case Study: a global financial services provider achieves 30% turnover reduction with Hogan Assessments

30% Turnover Reduction

Hogan Assessments worked with a global financial services provider that needed to hire more effective call center employees while reducing high turnover. The organization wanted sales representatives who could provide strong customer service by assessing customer goals, resolving issues, and recommending the right solutions.

Hogan Assessments developed a Sales Representative selection profile using MVPI results to align hiring with the company’s culture of social interaction, helping others, and delivering results. This improved selection process reduced voluntary and involuntary turnover by more than 300 sales representatives per year, saving an estimated $4.5 million in replacement costs.