Case Study: an automotive manufacturer resolves recurring PROFINET alarms remotely with HMS Networks

a automotive manufacturer resolves PROFINET alarms in 1 hour with HMS Networks

An automotive manufacturer contacted HMS Networks after experiencing recurring PROFINET alarms in its SCADA system. Although the alarms had not yet caused downtime, the customer wanted to identify the root cause to prevent future operational problems. They had already spent significant resources on replacing cables and consulting other services without success.

HMS Networks implemented its remote service approach using the Anybus Atlas2 Plus to capture and log network data for analysis. This allowed them to identify the root cause—incorrect PROFINET cabling from a recent drive replacement—within one hour, entirely remotely. After the customer corrected the cabling, the alarms disappeared. This solution from HMS Networks restored network confidence, avoided further troubleshooting costs, and eliminated the risk of a site visit.

Automotive Manufacturer