Case Study: Quantum Assurance achieves higher answer rates and lower CAC with Hiya Connect

Quantum Assurance builds trust with customers with Hiya Connect

Quantum Assurance, a private insurance company founded in 2019 and headquartered in Fredericksburg, VA, needed a better way to connect with prospects through its outbound sales team. With 150 agents making more than 500,000 calls a month, the company struggled with low answer rates, rising spam scores, and multiple call attempts before consumers would pick up, hurting both productivity and customer acquisition costs.

To address this, Quantum Assurance implemented Hiya Connect to add branded caller identity and a clear call reason to outbound calls. Hiya helped the team get up and running in just 48 hours and delivered measurable results: a 17% increase in answer rate, 19% longer calls, fewer call attempts, lower CAC, and improved agent morale.

Quantum Assurance

Justin Ryan Marks

Vice President of Marketing