Case Study: Epos Now boosts outbound sales efficiency with Hiya Connect

Epos Now boosts answer rates by 35–40% with Hiya Connect

Epos Now, a leading B2B software company, faced declining answer rates and spam labeling on its outbound sales calls, which damaged trust and created operational inefficiencies. To regain control of its call performance and protect its brand reputation, Epos Now turned to the vendor Hiya and implemented its Hiya Connect service.

By using Hiya Connect to brand its calls and gain visibility into call performance, Epos Now increased its connection rates by 35-40%. The solution from Hiya improved operational efficiency and reduced risk, allowing sales teams to spend more time on high-value conversations.

Epos Now