Case Study: Enercare boosts answer rates and customer engagement with Hiya Branded Call

Enercare boosts answer rates 48% with Hiya

Enercare, a leading Canadian provider of home services, faced significant challenges with its outbound calling operations. After moving its calling in-house, the company struggled with low answer rates, a high percentage of calls being labeled as spam, and difficulties reaching the right contact. These issues hindered customer engagement for sales, service, and collections. Enercare partnered with the vendor Hiya to address these problems.

Hiya implemented its Branded Call solution to make Enercare's outgoing calls easily recognizable and trustworthy. This partnership delivered impressive results, including a 48% increase in answer rates and a 95% decrease in spam flagging. The solution also led to a 41% increase in calls lasting over 60 seconds and a 16% rise in appointments booked, providing a meaningful business impact for Enercare.

Enercare