Case Study: Fortune 500 Financial Security Company boosts answer rates with Hiya Connect Branded Call

An F500 Life Insurance Company is signing more insurance policies with customers

A Fortune 500 Financial Security Company needed to improve its voice outreach so agents could connect with prospects faster, gather and verify information, and keep underwriting and onboarding moving. With rising spam and nuisance calls making it harder for customers to answer, the company struggled with lower answer rates, more call attempts, and missed opportunities to complete new customer conversions.

Using Hiya Connect Branded Call, the company was able to improve call visibility and reach more customers at the right time. Hiya helped drive a 37% increase in answer rates, a 14% increase in call engagement, and a 27% increase in calls answered on the first attempt, resulting in more new policies, better workforce planning, and lower agent costs.