Case Study: a leading home services company boosts answer rates with Hiya Branded Call

a leading home services company boosts answer rates to 73% with Hiya

A leading home services company that powers over 20 brands was facing a critical challenge: the majority of its outbound calls were going unanswered. With 86% of calls from unknown numbers being ignored, the company was losing significant revenue from missed appointments and lost leads. To combat this, they turned to Hiya and its Branded Call product to restore trust and improve answer rates.

By implementing Hiya's Branded Call solution, the company displayed its verified brand name and logo on incoming calls. This provided immediate clarity to customers and drastically reduced the number of calls flagged as spam. The results were substantial, with answer rates climbing as high as 73%, a first-call attempt answer rate of 58%, and a spam label rate of less than 1%. Hiya's solution directly led to increased revenue, more booked jobs, and stronger customer retention.