Case Study: America’s Largest Used Car Retailer achieves higher collections connection rates with Hiya

A Data-Driven Performance Approach Leads to Higher Connection Rates

America Largest Used Car Retailer, one of America’s largest used-car retailers with over $20B in annual revenue, relied on a high-volume collections operation with more than 700,000 monthly outbound calls. However, its calls were often suspected of being flagged as fraud or spam, making it harder to reach customers and collect on past-due accounts.

Using Hiya Connect, America Largest Used Car Retailer improved its outbound dialing strategy and call identity, helping calls stand out as trustworthy and increasing reachability. The result was a 53% increase in right-party contact rate and a 20% increase in live answer rate, leading to more collections completed faster.