Case Study: Pavilion achieves a 50% reduction in member churn with Hivebrite

How Pavilion improved NPS with Hivebrite and Orbiit

Pavilion is a private, paid membership organization of more than 10,000 go-to-market leaders that was struggling with a fragmented multi-platform experience—multiple logins, scattered resources and falling satisfaction and NPS. After two years and significant investment in a custom build that underdelivered, Pavilion turned to Hivebrite’s full‑stack community platform (paired with Orbiit) to unify its member experience and better serve networking, education, and career services.

Hivebrite implemented a centralized platform with integrations to Salesforce, ChargeBee and Make.com, plus Orbiit-powered matching, member directories and groups to streamline onboarding and surface first‑party engagement data. The result: Pavilion halved member churn, saw a clear increase in NPS, achieved 75–80% account activation with strong repeat visits, and reduced reliance on third‑party data—demonstrating Hivebrite’s measurable impact on engagement and retention.

Pavilion

Carly Pallis

SVP Member Experience