Case Study: ILC Dover achieves streamlined, scalable task management and reduced email reliance with Hive

How Manufacturing Firm ILC Dover Integrates Hive In Its Remote Work Strategy

ILC Dover, a U.S. engineering and manufacturing company serving aerospace, personal protection, and pharmaceutical industries, struggled to manage materials, designs, and customer requests using email and a single Excel spreadsheet. The email-heavy, distributed sales and engineering teams found collaboration limited (only one person could edit a cell at a time), so they sought a tool that worked with Outlook — ultimately choosing Hive, notably using Hive Mail and Hive’s action/subtask templates.

Hive implemented in-app email handling and action card templates with automated subtasks, letting ILC Dover attach full email chains to tasks and apply repeatable workflows (e.g., “Internal Design Work,” “Customer Approval”). As a result, email use dropped substantially, processes became more organized and scalable, adoption rose from about 30 to roughly 100 employees, and Hive has been integral to their remote work strategy.

ILC Dover

Adam Sadkowski

ILC Dover