Case Study: Merck achieves strategic, reliable internal communications with Hive Streaming

Merck delivers 8,000+ concurrent internal viewers with Hive Streaming

Merck, a global healthcare and life sciences company with 62,000 employees, faced significant challenges with its internal video communications. Managing CEO town halls and other large-scale events was a manual, resource-intensive process for its IT team, requiring them to spin up 120 virtual servers per event and still resulting in buffering issues. Seeking a better way to scale its strategic communications, Merck turned to the vendor Hive Streaming and its Hive Video Experience Platform.

By implementing Hive Streaming's eCDN solution, Merck gained complete visibility, control, and reliability for its internal video events. The results were immediate and measurable, including the delivery of 1080p quality to 90% of viewers, over 157,000 hours of video viewed, and zero buffering for more than 99% of viewers at their largest event. Hive Streaming provided financial savings through network offload, empowered other business units with self-service capabilities, and ultimately gave both IT and internal communications teams complete peace of mind and a data-driven foundation for success.

Merck