Case Study: Shout 85258 builds belonging for volunteers with Hive Learning

Shout 85258 builds belonging for volunteers with Hive Learning

Shout 85258, the UK and New Zealand crisis text service, needed a way to keep its volunteer community learning, connected, and supported after initial training was complete. With volunteers working remotely and handling sensitive mental health conversations, the organization wanted an ongoing space for refresher learning, peer support, and shared best practice. Hive Learning provided the peer learning platform used to help meet that need.

With Hive Learning, Shout 85258 created an all-in-one community space where volunteers could access bite-sized training, ask questions, share experiences, and connect in specialized groups from anywhere. The platform helped Shout rapidly share updates and rally volunteers during spikes in demand, while also surfacing learning gaps for future training. Within two months, volunteers had posted and commented more than 1,800 times, and during a digital festival they logged in an average of 16 times each and generated over 1,700 posts and comments.

Shout 8525

Victoria Hornby

Chief Executive Officer