Case Study: vetevo simplifies kitting and saves customer support time with Hive

How vetevo makes individualized kits simple with Hive

vetevo, a pet health company providing at-home testing kits, needed a logistics partner they could deeply trust to handle their complex kitting and fulfillment operations while ensuring high accuracy for their customers. They partnered with the vendor Hive to manage these critical processes.

Hive implemented a detailed kitting system through its app, allowing vetevo to define exact steps with images and videos, ensuring each kit was assembled correctly. The solution included batch tracking for products with expiry dates and an address validation feature. As a result, vetevo achieved a high order accuracy rate that nearly eliminated customer complaints and saved their support team seven hours per month. Hive provided the trusted partnership and scalable infrastructure to support vetevo's growth into new markets.

vetevo

Anna-Lena Knoth

Team Lead Logistics