Case Study: Balance Nutrition reduces returns and improves customer satisfaction with Hive

Balance Nutrition increases customer satisfaction and decreases passive returns thanks to the Hive App

Balance Nutrition, an Italian e-commerce supplements brand, faced challenges with lengthy manual delivery processes and a high rate of passive returns on cash-on-delivery orders. They partnered with the logistics vendor Hive and implemented the Hive App to address these inefficiencies.

Hive provided a comprehensive solution through its App, giving the team full visibility over shipments and automating key processes. This included a system to verify cash-on-delivery orders before shipping and the ability to automatically send alternative SKUs during stockouts. As a result, Balance Nutrition significantly reduced customer waiting times, decreased their returns rate, and lowered associated shipping costs, all of which improved overall customer satisfaction.

Balance Nutrition