Case Study: Xi'an Qinhua Natural Gas achieves improved customer satisfaction and 24/7 business continuity with Hitachi Vantara

Xi'an Qinhua Natural Gas Boosts Customer Satisfaction With New Customer Service System

Xi'an Qinhua Natural Gas Co. faced growing demand for online customer services and stricter government business-continuity requirements that its aging infrastructure could not support. To modernize storage and protect data while scaling its customer service platform, the company turned to Hitachi Vantara, deploying the Hitachi Virtual Storage Platform G350 along with Hitachi Dynamic Tiering, Hitachi Universal Volume Manager and the Storage Virtualization Operating System with the global-active-device feature.

Hitachi Vantara implemented a hybrid-flash, active‑active storage solution, virtualized existing heterogeneous arrays, and automated data tiering, enabling fast migration and efficient reuse of original equipment. The Hitachi Vantara solution boosted storage performance and business continuity, increased customer satisfaction, reduced required new capacity (cutting project costs), and ensured services remain available during outages.

Xi'an Qinhua Natural Gas Co

Yang Zhenhao

IT Director