Case Study: Vibrant Emotional Health achieves 24/7 crisis contact center continuity with Hitachi Vantara

Vibrant Emotional Health Ensures The Continuity Of Mental Health Services With Help From Hitachi Vantara

Vibrant Emotional Health, a New York–based non-profit that operates national crisis lines and a 24/7 crisis contact center, needed to ensure its crisis services stayed up and secure during IT outages while protecting HIPAA-regulated data. To address this, Vibrant engaged Hitachi Vantara to optimize its AWS environment—using Hitachi Vantara’s cloud managed services to build a secure data warehouse, and to design a hybrid cloud call-center failover solution on AWS.

Hitachi Vantara implemented a HIPAA‑compliant data warehouse with real-time data pushes, replicated contact-center software to AWS for seamless failover, and provides 24/7 monitoring, security audits, maintenance and cost-optimization recommendations. The result: continuous availability of critical crisis services during outages, improved visibility into call volumes and AWS spend for better budgeting, faster rerouting to balance demand and protect caller experience, reduced IT management burden, and stronger compliance and operational insight.

Vibrant Emotional Health

Morgan Baker

IT Director