Case Study: Swisscom IT Services achieves a 360° real-time view of service operations with Hitachi Vantara (Pentaho Data Integration)

Swisscom Empowers Employees and Strengthens Customer Service With A 360-Degree View of Operations

Swisscom IT Services, a leading telecom provider, needed to simplify time-consuming processes, reduce complexity from data silos, and give staff a holistic, 360-degree overview of service operations. To address this challenge they engaged Hitachi Vantara, leveraging Pentaho Data Integration from Hitachi Vantara’s Lumada portfolio to centralize and streamline data access.

Hitachi Vantara implemented a central data hub using Pentaho Data Integration, delivering real-time insight across 30 business units and processing more than 100 million data records daily. The result is a unified, up-to-date view of service operations that empowers staff to deliver faster, better customer service and simplifies previously complex, siloed processes.

Swisscom IT Services

Emanuel Zehnder

Head of Information Architecture