Case Study: NY Waterway achieves real-time visibility and safer ferry operations with Hitachi Vantara

NY Waterway Collborates with Technology Innovators for Safer, Smarter Ferry Operations

NY Waterway, America’s largest privately owned commuter ferry company operating 35 vessels and carrying over 8 million passengers annually, faced unreliable camera systems, fragmented VMSs and spotty connectivity across its 100-mile waterways, which limited real-time visibility and slowed incident response. To solve this, NY Waterway engaged Hitachi Vantara to deploy an integrated public-safety solution leveraging Hitachi Visualization Suite (HVS) and Hitachi Visualization Platform (HVP) alongside upgraded cameras, DVRs and a fast-roaming wireless network.

Hitachi Vantara’s solution unified roughly 350 IP and analog cameras, DVR switches and AIS feeds into a single, web-based dashboard that enables real-time video push/pull, remote camera control and interagency sharing; HVP gateways handle edge capture and transcoding while HVS aggregates data into a common operational picture. The deployment delivered measurable infrastructure capabilities — up to ~100 Mb/sec connectivity for moving vessels (supporting speeds near 120 mph), single-dashboard access across terminals and boats, simplified VMS login and sharing, and improved situational awareness that supports faster, more coordinated responses.

NY Waterway

Jonathan Figueroa

Director of Facilities