Case Study: GoTransverse achieves 8–10x faster reporting and 17% fewer support tickets with Hitachi Vantara (Pentaho)

GoTransverse Enhances Customer User Experience

GoTransverse, a cloud billing and monetization provider using the TRACT platform, faced growing reporting and analytics challenges: increasing customer support tickets, slow manual report creation, inconsistent data, and an IT bottleneck that limited adoption. To solve this, GoTransverse chose Hitachi Vantara’s Pentaho solution—Pentaho Data Integration and Pentaho Business Analytics—to embed analytics and streamline data preparation and delivery.

Hitachi Vantara implemented Pentaho for fast data integration, scheduled reporting, and embedded dashboards (using Pentaho APIs) with multitenancy, single sign‑on, and REST access inside TRACT. The deployment made reporting 8–10x faster, reduced customer support tickets by 17%, increased internal adoption by 300%, and improved reporting performance, data accuracy, and self‑service analytics—enhancing the overall TRACT user experience.

Gotransverse

Michael Beamer

President