Case Study: Ferrocarrils de la Generalitat de Catalunya achieves real-time station operations and saves 3,000 admin hours with Hitachi Vantara

Ferrocarrils de la Generalitat de Catalunya - Customer Case Study

Ferrocarrils de la Generalitat de Catalunya, the Barcelona-based railway operator with 78 stations, 88 trains and 1,385 employees, needed to rapidly improve operational efficiency and customer and employee service because station data was managed manually—daily paper reports, handwritten forms sent to the Railway Control Center and informal communications via personal phones—creating slow, inefficient information flows. Hitachi Vantara (via its Hitachi Consulting team) was engaged, applying its Hitachi Process Intelligence Solution and App Modernization services to redesign those station information processes.

Hitachi Vantara implemented station-specific digital portals—a "Railway Portal Station" and an "Operations Agents Portal" built on FGC’s intranet and Microsoft SharePoint, combined with a BYOD strategy and tablets/smartphones—enabling real-time incident reporting, access to station-critical data, up-to-date manuals, employee requests and corporate email. The Hitachi Vantara solution improved communications between the 78 stations and the network control center, increased operational efficiency, minimized implementation cost by leveraging existing technology, and delivered measurable savings of over 3,000 administrative man-hours annually and 550,000 fewer printed pages.

Ferrocarrils de la Generalitat de Catalunya