Case Study: Eby-Brown achieves real-time inventory visibility and improved customer service with Hitachi Vantara

Eby Brown improves customer service with SAP mobile warehouse management solution

Eby-Brown, a 123-year-old wholesale distributor servicing 13,500 retail locations, faced rapid growth that exposed inefficient, paper-based workflows, limited visibility into warehouse tasks, inconsistent processes across distribution centers, and insufficient mobile functionality. To modernize operations and gain real-time inventory visibility, Eby-Brown engaged Hitachi Vantara, leveraging SAP mobile warehouse management (SAP Best Practices for Wholesale Distribution with ITSmobile) and Hitachi Process Intelligence Solution as part of an SAP enterprise modernization effort.

Hitachi Vantara implemented a comprehensive SAP-based mobile warehouse management solution that standardized inbound/outbound, storage-bin and distribution-center processes, added yard/appointment management, serial and labor management, and expanded mobile reporting. The rollout delivered real-time inventory visibility, reduced paper output across warehouse processes, improved accountability and faster issue resolution, standardized operations across distribution centers, and enabled Eby-Brown to continue expanding distribution capacity without losing operational control—resulting in better customer service and increased operational scalability.

Eby-Brown