Case Study: Mitchells & Butlers achieves rapid digital transformation and streamlined reporting with Hitachi Vantara

Digital transformation helps Mitchells & Butlers go from ‘good to great’

Mitchells & Butlers, the UK’s leading managed pub and restaurant operator, faced a tight digital transformation challenge: deliver a user‑friendly collaboration and reporting portal for 1,600+ pubs and thousands of employees within 12 weeks to improve performance monitoring, reduce time spent searching for sales/KPI information, and enable decision‑making at the right level. They engaged Hitachi Vantara (via the team formerly operating as Hitachi Consulting) using Smart Spaces and Application Modernization services to meet this urgent brief.

Hitachi Vantara implemented a SharePoint/Office 365 portal with Microsoft BI dashboards, a SQL Server‑based data warehouse, mobile forms and an Android app, and embedded an on‑site team to drive rapid delivery and training. The solution was live within the 12‑week target and rolled out to 1,600+ devices, providing real‑time KPI reporting, automated compliance checks and streamlined communications; within a year it cut administrative burden, improved frontline focus and management efficiency, and helped reduce staff churn across the estate.

Mitchells & Butlers

Pete Brown

Head of Business Change