Case Study: Coopservice achieves on‑demand service visibility and faster customer insights with Hitachi Vantara’s Pentaho Business Analytics

Coopservice Uses Pentaho to Address Customer Needs

Coopservice, a leading Italian services provider, needed better visibility into the progress of services delivered to customers and timely, accurate information for its management team. To address this, Coopservice selected Hitachi Vantara’s Pentaho Business Analytics as its business intelligence solution.

Hitachi Vantara’s Pentaho, delivered with partner BNova, provided end-to-end BI including data integration, ETL, interactive dashboards and parameterized reports accessible via a secure web app. The solution produced on-demand project summary dashboards for managers and customers, a comprehensive drill-down view of work progress, support for about 500 users, lower total cost of ownership, faster implementation, and improved responsiveness and competitive advantage for Coopservice.

Coopservice

Walter Siri

IT Research Development and Innovation Director