Case Study: Emirates Airlines achieves 89% faster time-to-hire and $500K annual savings with Hirevue

Emirates Airlines Case Study

Emirates Airlines, a global transport employer with 85,000 staff, faced massive volume hiring in its customer service teams—recruiting 500–1,000 people per month and sorting through hundreds of thousands of applications per role. The company needed to boost recruitment efficiency, create consistent processes across teams, and deliver a high-quality candidate experience for applicants who are often also customers.

Emirates implemented HireVue’s AI‑scored video interviews, games‑based assessments, and on-demand interviewing to objectively assess skills and motivation at scale, tier candidates, and build talent pools. The change cut time to fill from 60 to 7 days (≈89% faster), saved 8,000 hours and $500,000 annually, increased recruitment capacity by 66%, achieved a 93% CSAT score, and in some areas created near‑zero time to fill.

Emirates Airlines