Case Study: World’s Largest Cruise Liners Company achieves centralized background screening and faster hiring with HireRight

World’s Largest Cruise Liners Company - Customer Case Study

One of the world’s largest cruise lines, carrying about 4 million passengers to nearly 500 ports worldwide, faced growing friction in its global hiring operations. Delays in background screening turnaround, a high Unable-to-Verify rate, billing overcharges, poor responsiveness from its provider, and decentralized ordering across multiple platforms made the process slow and inefficient.

The company switched to HireRight for its strong ATS integrations and improved customer care, consolidating background checks onto a single platform. This centralization and integration simplified workflows, cut turnaround times, and enabled the cruise line to reliably and quickly hire higher-caliber employees.