Case Study: Leading National Retailing Company achieves 30% increase in detection of ineligible applicants with HireRight's comprehensive background screening

Leading National Retailing Company - Customer Case Study

A leading national retailer was relying on a basic criminal history search (searching only jurisdictions flagged by an initial criminal database query) and wanted to ensure its screening program reliably identified convictions and other disqualifying records. HireRight recommended a more comprehensive approach to reveal records the basic search could miss.

HireRight piloted a more robust screening package on 3,500 applicants—adding national sex offender, Social Security Trace, enhanced criminal (searching jurisdictions tied to current and past addresses), and federal criminal searches—and uncovered many additional hits: the retailer’s hit rate rose from 8% under the basic program to 15% in the pilot, with a reported 30% increase in applicants who did not meet hiring standards. A basic criminal search only tells part of the story.