Case Study: Zoox achieves 90% contractor retention and a 45-point NPS lift with HireArt

Exploring the benefits of consolidating contract workers under a single employer of record

Zoox, an autonomous vehicle company, faced challenges with the complexity of managing over 100 contract workers through multiple staffing agencies. This multi-vendor approach created operational inefficiencies and risks to the worker experience, including potential disruptions to pay, benefits, and accrued time off. Zoox partnered with HireArt to consolidate its contract workforce under a single employer of record service.

HireArt successfully migrated 88 workers to its platform, ensuring a seamless transition with no loss of accrued benefits and providing excellent coverage from day one. This solution resulted in a 90% retention rate and a contract worker Net Promoter Score of 73.8, which was 45 points above the industry standard. HireArt also enabled Zoox's contract workforce program to grow by 270% by the end of 2023.

Zoox