Case Study: Medical Mutual achieves stronger member engagement and expanded care capacity with Hippocratic AI

Medical Mutual extends care team capacity by 360% with Hippocratic AI

Medical Mutual, a major Ohio-based health insurer, faced the challenge of scaling its high-touch Chronic Condition Management Program to meet the needs of its large member population. The goal was to provide proactive, personalized outreach to improve health outcomes without overburdening its clinical staff. To address this, they partnered with vendor Hippocratic AI to implement its generative AI healthcare agent.

Hippocratic AI's solution, an AI agent named Stephanie, handled routine member interactions like wellness check-ins and medication reminders. This implementation allowed Medical Mutual to increase its care team capacity by over 360% while maintaining a high standard of care. The results were significant: member satisfaction scores averaged 9/10, 93% of calls were resolved without human intervention, and resources were effectively targeted to the 6.7% of members who needed escalation to human support.

Medical Mutual