Case Study: Major U.S. Corporate Law Firm achieves reliable, scalable alerting and reduced downtime with HipLink Software

Major U.S. Corporate Law Firm - Customer Case Study

Major U.S. Corporate Law Firm, with hundreds of attorneys working from national and international offices, faced a critical communications challenge: their network monitoring tools (Microsoft Operations Manager and SMARTS) relied on email to deliver alerts, leaving IT staff vulnerable if the firm’s email infrastructure failed. To close this gap the firm turned to HipLink Software and its HipLink wireless alert notification offering to ensure critical alerts would reach on‑call personnel 24/7.

HipLink Software integrated with the firm’s monitoring systems via a simple command‑line interface and enabled multiple delivery protocols (including TAP, DTMF, GSM, HTTP, SNPP, SMTP and WCTP). The NOC configured HipLink to use TAP for real‑time delivery when email is unavailable; HipLink also absorbed large bursts of alerts, scaled to accommodate growing teams and locations, and became a key element in the firm’s strategy to prevent network and application downtimes.