Case Study: Major Grocery Store Chain achieves streamlined IT support and $100K+ annual savings with HipLink Software

Major Grocery Store Chain - Customer Case Study

Major Grocery Store Chain, a century-old retailer with more than 300 locations and 75,000 employees, faced critical communication breakdowns from an outdated paging system that hindered IT and support escalations across stores, warehouses and logistics. To modernize incident notification and business-continuity communications, the chain selected HipLink Software’s HipLink — Wireless Messaging & Paging Software to replace the single-carrier, one-by-one paging workflow and integrate with existing systems.

HipLink Software implemented a SOAP-enabled, multi-protocol messaging solution integrated with HP Service Manager and the retailer’s monitoring and mainframe systems, adding features like automatic gateway failover and text-to-speech voice delivery for offshore teams. The deployment improved group-wide alerting and warehouse-to-driver messaging, helped restore operations after Hurricane Ike (allowing Houston-area stores to reopen within a week), transformed the overseas support process, and delivered over $100,000 annually in cost savings while enabling plans to expand HipLink across additional business processes and Mexico operations.