Case Study: Large Diversified Financial Services Institution cuts incident response from 30 to 2 minutes and saves $28,000 per incident with HipLink Software

Large Diversified Financial Services Institution - Customer Case Study

Large Diversified Financial Services Institution, a company with over 100,000 employees and $30 billion in revenue, needed to minimize costly network downtime (estimated at ~$1,000 per minute), improve technician notification, and streamline monitoring across a complex IT environment using tools like BMC Patrol, HP OpenView and Remedy. To address this, the institution implemented HipLink Software’s HipLink Application Messaging in their notification center.

HipLink Software integrated with more than 14 systems and 70 carriers to deliver alerts to over 5,000 users, processing 1.3 million messages annually with delivery under 30 seconds. Automating Remedy ticket processing saved about 300 operator minutes per day, and overall incident response time fell from roughly 30 minutes to two minutes or less—saving nearly $28,000 per incident—while reducing paging costs, alert fatigue, and staffing needs.