Case Study: Large Big 12 Conference Mid-Western University achieves guaranteed, failover-protected campus alerts with HipLink Software

Large Big 12 Conference Mid-Western University - Customer Case Study

Large Big 12 Conference Mid-Western University needed a reliable wireless messaging solution to replace an obsolete paging product that was dropping pages, losing connectivity, and offered no failover or remote administration. The unreliable system was harming a campus subscription service and revenue, and the university—using Ipswitch WhatsUp for network monitoring—sought a stable vendor with multi-protocol support. After evaluating options the university selected HipLink Software’s HipLink Application Messaging to address these requirements.

HipLink Software implemented a modular, browser-managed messaging platform integrated with Ipswitch and supporting SNPP, SMTP, TAP and other protocols across more than 100 devices, with built-in backup/failover, remote administration, and powerful grouping and escalation features. The deployment delivered reliable, guaranteed alert delivery, simplified administration and fast onboarding for staff, enabled the university’s campus-wide subscription service via an email gateway while protecting contact anonymity, and restored dependable communications and service continuity for technicians and subscribers.