Case Study: Florida Sheriff’s Department achieves reliable, rapid emergency alerting with HipLink Software

Florida Sheriff’s Department - Customer Case Study

The Florida Sheriff’s Department faced an urgent communications problem: its legacy paging software was unsupported and frequently locked up while sending life‑critical alerts to hundreds of officers, leaving the IT team unable to guarantee timely notification. To resolve this, the Department selected HipLink Software’s HipLink wireless messaging solution.

HipLink Software deployed HipLink within two days, imported all contacts, and integrated the system with network and environmental monitoring so alerts (and clear notifications when conditions normalized) are reliably delivered. The solution put 50 user groups online, supports the Department’s 500–800 daily messages while easily handling tens of thousands, eliminated the frequent lock‑ups, provides web-based message logs, and required about 15 minutes of training per user—dramatically improving alert delivery and operational confidence.