Case Study: Grace Hospital achieves faster clinical response and reduced alarm fatigue with HipLink Software

Comprehensive communications solutions enhance complex clinical care at Grace Hospital

Grace Hospital, a nonprofit long-term acute care provider operating four Cleveland-area sites and treating about 750 patients a year, faced alarm fatigue, clinician shortages and the high cost of staffing 24x7 central monitoring “war rooms.” To improve response times, protect patient health information and better connect its dispersed locations, the hospital engaged HipLink Software and its HipLink messaging platform to mobilize bedside monitor alerts.

HipLink Software’s solution routed critical alarms and EKG waveforms directly to clinicians’ smartphones, enabling real-time triage and eliminating the need for continuously staffed central monitoring stations. The change reduced labor costs, allowed nurses to be reassigned to bedside care, cut alarm fatigue and improved patient safety—outcomes delivered alongside complementary mobile device management and secure VPN/firewall services.

Grace Hospital

Raj Khanna

CEO