Case Study: Banner Health System achieves $100K+ first-year savings and faster on-call emergency response with HipLink Software

Banner Health System - Customer Case Study

Banner Health System was facing rising labor and outsourcing costs as nurses and caregivers spent 5–20 minutes per incident managing pages and coordinating outside specialists, relying heavily on an expensive external paging agency and lacking automated escalation, retries and records. To address this, Banner Health System deployed HipLink Software’s paging and messaging solution to automate repeat messages, escalation paths, multi-channel delivery and logging.

HipLink Software implemented an easy-to-configure panel that sent repeated pages, grouped recipients, escalated to backups, and tried alternative delivery methods while recording responses. The automation reduced dependence on outside paging services, cut overtime and hiring needs, improved on-call reliability and response times, and delivered an estimated savings of over $100,000 in the first year along with significant monthly cost reductions and productivity gains.

Banner Health System