Case Study: DAZN improves remote support hiring efficiency with HiPeople

DAZN scales customer support hiring across 25 countries with HiPeople

DAZN, a global sports streaming service, faced a significant challenge when scaling its remote customer support team in India. The company was inundated with applicants, including many fraudulent profiles, and its existing system could not efficiently screen for essential skills like communication and problem-solving. To tackle this, DAZN partnered with HiPeople and implemented its skill-based Assessments to automate and improve the initial screening process.

HiPeople designed custom assessments that integrated seamlessly with DAZN's ATS, providing recruiters with data-driven insights into candidate abilities. This solution automated the hiring funnel, freed up recruiter time, and raised the quality of hires. As a result, DAZN can now scale its global customer support talent efficiently and consistently while maintaining its high service standards.

DAZN