Case Study: French Tennis Federation fights fraud and protects ticket sales with HiPay

French Tennis Federation blocks 1,300 fraud attempts with HiPay

The French Tennis Federation, which organizes the French Open, faced significant challenges in managing payment security and scalability for its high-volume online ticket sales. They needed a payment service provider that could handle massive transaction surges while effectively combating fraud. To address these issues, the federation partnered with payment specialist HiPay and utilized their HiPay Sentinel anti-fraud solution.

HiPay implemented its HiPay Sentinel tool and provided dedicated premium support, including a team fully available to the federation's various services. This solution successfully blocked over 1,300 fraud attempts while protecting legitimate customers and maintaining a very high conversion rate with only 0.05% false positives. The French Tennis Federation reported gaining significant expertise and fluidity in its operations, with HiPay's responsive support and technical expertise being key to their successful ticket sales.

French Tennis Federation