Case Study: Hezelaer Energy builds customer trust with Hike One’s rapid design sprint prototyping

Hezelaer Energy prototypes 3 touchpoints in 2 weeks with Hike One

Hezelaer Energy, a company that leads the energy transition by optimising assets like batteries and solar panels, wanted to clearly demonstrate their value to customers without overwhelming them with data or revealing trade secrets. Their challenge was to determine what information customers needed to build trust and understand operational choices and financial results. They partnered with vendor Hike One, who employed Design Sprints to address this.

Hike One implemented a solution by prototyping multiple essential customer touchpoints, including a dashboard, a newsletter, and an invoice, within two weeks. This approach allowed them to rapidly learn what truly mattered to the customer experience and validate ideas before building, significantly mitigating the risk of creating the wrong product. The result was a clear and seamless way to show customers how their energy asset optimisations provide benefit, ultimately earning customer trust and confidence for Hike One's client.

Hezelaer Energy