Case Study: TPF Sports achieves full client adoption and saves nearly 500 hours with Hightail

TPF Sports - Customer Case Study

TPF Sports, a sports services agency focused on "making fans," faced a chaotic, email-driven creative review process that led to vague change requests, miscommunication across teams, and risk of production errors. They needed a regimented way to identify and archive approved artwork and to secure full client adoption of a new approval workflow despite clients working with other agencies and tools.

TPF implemented Hightail, mandating that all artwork review, approval, and storage occur in shared Hightail Spaces, assigning a single client approver, and using simple onboarding (including an intro video). The centralized process made versioning and comments clear, boosted internal morale, reduced production mishaps, and saved nearly 500 hours of creative work in a year — with clients embracing the transparency and one even considering Hightail for their in‑house team.

TPF Sports

Mark Barlee

Business Analyst