Case Study: Johnsonville achieves faster dispute resolution, higher payment hit rates, and reduced open A/R with HighRadius

Upgrading Claims Processing Efficiency And Customer Experience With Cloud Solutions

Johnsonville, the largest American sausage company, faced fragmented order-to-cash processes, a 100% manual cash-application workflow, and rising deduction disputes that hurt visibility, productivity, and customer experience. To address these challenges they engaged HighRadius and implemented the Deductions Cloud and Cash Application Cloud to automate dispute handling and remittance processing.

HighRadius deployed Deductions Cloud to auto-aggregate backup documents and batch-resolve disputes and Cash Application Cloud to auto-capture remittances, auto-match invoices, and auto-code deductions, while adding collaborative workflows and faster approvals. The HighRadius solution reduced customer contacts and analyst effort and delivered measurable impact: a 43% increase in deduction claims handled, a 96% hit rate by dollars received, an 89% hit rate for checks/electronic payments, and a 4.4% decrease in open A/R.

Johnsonville

Joy Krugel

Credit Manager