Case Study: EBSCO achieves 82% automated cash posting with HighRadius Cash Application

Transforming Cash Application to Achieve 82% Automated Cash Posting- The EBSCO Way

EBSCO, a leading media & publishing and discovery services provider, was processing over 240,000 invoices a year with a six-person cash application team and no automation. They faced heavy manual workloads—remittance aggregation from emails, EDIs and customer portals, 25% of payments as deductions, missing remittances from 1,000+ customers, slow credit card processing, and costly lockbox key‑in fees. To address this, EBSCO engaged HighRadius using its Autonomous Receivables platform, notably the HighRadius Cash Application and EIPP solutions.

HighRadius implemented AI-enabled cash application, multi‑OCR check processing, remittance prediction, automated deduction coding, and a self-service EIPP portal. As a result, EBSCO achieved an 82% invoice-level hit rate/same‑day cash posting, 72% automated deductions coding, reallocated 33% of staff to higher-value work, and eliminated $64,000 in annual lockbox fees, while improving credit card payment experience and overall customer satisfaction. HighRadius’s solution delivered measurable productivity and cost savings across EBSCO’s A/R operations.

EBSCO

Carolyn Etress

Director of Accounts Receivable