Case Study: J. J. Keller & Associates Inc achieves 80% automatic cash application and 20% reduction in past-due A/R with HighRadius

The Three Pronged Strategy to Optimize Inefficient Receivables

J. J. Keller & Associates Inc., a publisher and service organization handling over 441,000 orders a year and more than 550,000 customers, faced disconnected Credit and A/R processes, heavy manual work, and limited staff capacity. To modernize its receivables, J. J. Keller engaged HighRadius and adopted its CashApp Cloud, Credit Cloud, and Collections Cloud to replace proprietary COBOL workflows and reduce dependence on internal IT.

HighRadius delivered a cloud-based, SAP-integrated Credit-to-Cash automation suite—introducing remittance auto-capture, intelligent invoice matching, rule-based collections, and automated credit workflows. The deployment drove measurable impact: 80% of cash automatically applied, a 20% reduction in past-due A/R, a 50% faster credit review process, a 1.5 FTE reduction in cash application, a 20% drop in bad debt, and a 2-day DSO.

J. J. Keller & Associates Inc

Vicky Klassen

Credit and A/R Manager