Case Study: Acosta achieves a 93% ready-to-clear rate and 60% smaller A/R team with HighRadius Claims & POD Automation

The Perfect Receivables Pitch for Claims Processing

Acosta, a North American sales and marketing firm for consumer packaged goods, faced heavy manual effort and poor visibility in claims processing — one short-payment in three and over 80% tied to trade promotions — requiring multiple documents and data sources to validate claims. To address this, Acosta deployed HighRadius’s Claims & POD Automation (including Automatic Claims and POD aggregation and Trade Deductions auto‑processing) to streamline capture and validation of invoice, contract, POD and remittance information.

HighRadius automated collection from emails, websites, EDI and paper, auto‑matched backup docs to deduction cases, and broke deductions down to pack/group level, enabling faster resolution and richer line‑level data. The solution delivered measurable impact for Acosta: a 60% reduction in team size (from 24 to under 10), faster deduction resolution, more complete information, and a 93% ready‑to‑clear rate.

Acosta

Andrew Morris

Vice President, Business Process Solutions