Case Study: Teletrac Navman reduces DSO by 45 days and achieves 81% CEI with HighRadius

Teletrac Navman Automating Receivables to Achieve 81% CEI

Teletrac Navman, a computer software company headquartered in Irvine, CA, faced inefficient and disorganized accounts receivable processes with no prioritized worklists and heavy manual effort. They engaged HighRadius to deploy its AI-powered receivables automation / Autonomous Solutions as a cloud-based, scalable way to integrate with existing systems and streamline collections and cash application.

HighRadius implemented its receivables automation platform—adding prioritized daily worklists, a self-service customer portal, stored contacts and collection documentation, auto-correspondence, and reason-code tracking—to reorganize collector workflows. As a result, Teletrac Navman reduced DSO by 45 days, achieved an 81% Collections Effectiveness Index, enabled 35% of customers to pay invoices digitally, and realized a 50% increase in team productivity with less overtime.

Teletrac Navman

Jim Petras

Manager - Credit/Collections, Billing & Cash Application